The "dream team" isn’t just a concept—it’s the reality for Philiessia, a Customer Care Supervisor for a Homeowners Association (HOA) management firm. Today, she oversees a 17-person customer service virtual assistant team hired through HireSmart Virtual Employees—and she couldn’t be more impressed
"The experience has been really great," said Philiessia. "They're coming in, they're working, they're eager to learn and grow. We are a company that loves to promote from within, and we were able to show that by promoting two of our virtual employees to the trainer position."
Building a Strong Foundation with Virtual Employees
Henry and Althea were the first two hires through HireSmart, and they’ve since grown into key leaders—now helping train fellow Filipino team members as they enter the customer service department.
"They have just been really phenomenal in helping to get all of our new virtual employees acclimated," said Philiessia.
Henry, one of the first virtual hires on the team, quickly proved himself to be a standout—eager to learn, driven to deliver quality, and committed to understanding the business from day one.
"This is a young man who is eager," said Philiessia. "He's ambitious. He definitely loves learning. His attitude is about producing quality work from start to finish… He just really learned our business and showed he had a really good handle on things early on."
His proactive, thoughtful approach set the tone for the team and has played a key role in improving both client outcomes and internal training processes.
How HireSmart Stands Out from Other Remote Staffing Agencies
HireSmart’s structured hiring process was a clear differentiator for Philiessia and her team. As a remote customer service staffing agency, HireSmart begins by understanding the client’s needs and company culture, then conducts thorough testing and interviews before presenting three qualified candidates. Each selected candidate completes a week-long certification program, including training specific to the client’s industry—something that made an immediate difference in her department.
"We work with several companies that provide virtual assistants, and HireSmart is hands down the best," said Philiessia. "When I look at other agencies that don't have that training up front, they're a little bit slower at picking up... The virtual employees coming from HireSmart just pick it up. They are just able to pick it up a lot faster. I really would like to credit my virtual employees' success directly to HireSmart going in and giving that one week of HOA training on the front side… because for a lot of folks, HOA is very new."
Managing a Remote Team with Long-Term Energy and Engagement
Managing a remote team can be challenging—but not for Philiessia. She attributes their success to both the team’s motivation and her company’s emphasis on communication and support.
"They really want to do a great job, and they're eager to learn," she said. "They're always asking really solid questions, things that matter. While we are checking in and making sure if there's something they need additional help with… We’re really like a family. And we're here for them not just in words but in actions."
This proactive approach to managing a remote team helps her staff feel supported, empowered, and deeply connected to the company’s mission.
Flexible Schedules, Reliable Coverage
HireSmart’s virtual staffing model has also given Philiessia the flexibility to offer a wide range of shifts without sacrificing service quality.
"It has allowed me to offer a variety of shifts," she said. "When I leave for the day and go to bed at night, I don't worry about anything because those guys… can deal with just about anything… They can troubleshoot it and put things in their place."
Cost-Effective Growth and Personal Peace of Mind
As with many remote staffing agencies, cost savings were a factor—but HireSmart went further, offering highly vetted talent at a sustainable price point, along with healthcare and dental coverage for employees at no cost to the client.
"It has allowed me to improve my department cost-effectively," said Philiessia, who also appreciates knowing her virtual team is dependable, whether she's online or off.
Ready to Find Your Pot of Gold?
If you're looking for dependable offshore workers who can grow with your business, HireSmart makes it simple. Our proven process, rigorous vetting, and dedicated client care make us one of the most trusted recruiting agencies for virtual staffing success.