Being available isn’t just about showing up – it’s about being truly present and ready to help at a moment’s notice. This dedication to responsive service earned Jessica A. HireSmart Virtual Employees’ 2024 SMARTER Core Value Award for “Available,” a recognition that celebrates her exceptional commitment to her clients and teammates.

All core value winners received a back massager — a prize that’s become quite popular in her household.

“The other family members use it as well,” said Jessica. “So everybody in this house loves it.”

For Jessica, availability is about being proactive and building trust. Her extensive experience in customer service, honed through years in the business process outsourcing (BPO) industry, taught her the value of responsive communication.

“I want to make sure that when my supervisor sends me a message, I respond to her right away,” she explains. “If I’m on a call, I just send her an acknowledgment, ‘Hey, I’m on a call. I’ll get back to you.'”

Core values: The Unseen Engine Driving Your Company’s Success

This dedication has paid off. In her two years with HireSmart, Jessica has earned increasing trust and responsibility from her community association management client.

“In my more than two years of being part of the company, I think I’ve built enough trust that they are now interested in me doing things beyond my usual job description,” she said. “They even ask me to handle vendor affairs that we (VEs) normally don’t take on. They ask me to handle difficult situations, like complaints between homeowners.”

The path to virtual employment wasn’t immediate for Jessica. After years in the BPO industry, she reached a turning point when she realized how much time she was spending away from her son.

“I had this realization that I’ve been spending so many years away from him, not really seeing how he grows,” she said.

Now working from home, she can be present for both her 12-year-old son — an achiever who loves playing guitar, building things, reading, and computer games — and her 1-year-old daughter.

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Jessica’s approach to work combines professionalism with continuous learning. She appreciates the quality communication she has with her supervisor, and she is also expanding her connections within the company, working with additional property managers and an account specialist.

Her client said she excels at her job.

“Jessica is extremely responsive, professional, and helpful!” the client said. “She will always go the extra mile to help in all ways possible!”

When deciding between freelancing and joining an agency, Jessica chose HireSmart because she “needed somebody’s help to navigate this new world.”

“More than two years in, I still see myself in this agency because it helped me connect to hopefully my forever client,” she said. “I am still hoping that there’s many more years that I’d be part of my client’s company, and I don’t think I’d be able to achieve that without HireSmart.”

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The stability HireSmart provides is crucial for Jessica as a mother of two.

“If things don’t work out with a client, there will always be an agency to lean on,” she said, noting the security this provides compared to freelancing.

Her advice to new virtual employees reflects her journey:

“The more you expose yourself to challenges, the more you learn, the more rewards you’ll receive. Growth doesn’t happen in your comfort zone. You have to explore and expand your horizon.”

The Value of Agency Partnership

Jessica’s experience highlights why partnering with HireSmart offers unique advantages for virtual employees and clients. Her story exemplifies the success that comes from the agency’s comprehensive support system and commitment to excellence.

For clients, HireSmart’s approach delivers exceptional value through careful vetting and ongoing support. The agency maintains a rigorous selection process, accepting only one percent of applicants, resulting in a remarkable 98% successful placement rate. This selectivity, combined with a 40-hour certification program, ensures clients receive highly qualified professionals who understand U.S. work culture and communication styles.

HireSmart’s commitment extends beyond initial placement. The agency provides virtual employees with health and dental benefits, educational scholarships for their children, and emergency assistance when needed. This comprehensive support system creates stability and loyalty, reducing turnover and ensuring consistent service for clients.

The agency also handles all legal compliance matters, managing Filipino labor laws, including the complex 13-month Filipino pay system. This attention to detail has helped HireSmart’s clients collectively save $56 million in payroll costs while maintaining high-quality service.

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For businesses seeking to thrive in today’s digital landscape, HireSmart offers a proven path to success. The agency’s commitment to its SMARTER core values — Service, Mindfulness, Availability, Respect, Teamwork, Ethics and integrity, and Relationships — creates a foundation for lasting professional partnerships that benefit both clients and virtual employees.

As Jessica’s story demonstrates, virtual employees deliver exceptional results when they feel supported and valued. Through HireSmart’s comprehensive approach to virtual employment, businesses gain more than just talented staff — they gain dedicated professionals who contribute to their success while upholding the highest standards of service and availability.

Click here to schedule a free consultation and learn how HireSmart can find the right match for your team.