For Lucy R., HireSmart Virtual Employees’ support system made all the difference in her professional transition. Moving from the often-impersonal world of BPO to an environment where she could freely ask questions and seek guidance, she has flourished in her new role, earning the company’s “Top Newbie” award for 2024.

“I really was surprised; I was speechless,” said Lucy of the honor

Her client’s glowing endorsement validates the recognition.

“Lucy is fantastic,” said the client. “She has provided the absolute best administrative support I have ever had. She is always positive, supportive, helpful, willing to learn, and an absolute Godsend to me. I am blessed to have her as my teammate.”

Can You Keep Up When Your Business Booms?

Lucy joined HireSmart in December 2023 after discovering the company through a YouTube video. After working in insurance call handling at a Business Process Outsourcing (BPO) company, she decided to make a career change when her employer required employees to return to in-person work. As a new mother to two-year-old Zane, Lucy needed the flexibility of remote work.

Despite having no prior experience in community association management, Lucy quickly mastered her new role supporting a Florida-based CAM management company. She credits HireSmart’s comprehensive 40-hour certification program for giving her the foundation she needed.

“When I was assigned to community association management, I had zero knowledge about it,” said Lucy. “During training, all the basics were taught. While the actual work was difficult because it was specific, the training gave me the foundation I needed.”

Are You Making Time for Mental Breaks in Your Busy Schedule?

Lucy manages a wide range of responsibilities — from coordinating annual meetings to organizing pest control services during Florida’s peak season — and takes pride in staying ahead of issues.

“I make it a point that I’m very proactive. I take initiatives,” she said. “I always ask my boss, ‘Would you like me to do this? Would you like me to take care of this? How do you do this? Can you teach me so I can do it next time?'”

The support Lucy receives from HireSmart has been crucial to her success. Unlike her experiences in the BPO industry, which she describes as “toxic,” she finds HireSmart’s environment nurturing and supportive.

“With HireSmart, we get all the support,” said Lucy. “There’s no politics. You can do your best. You will be seen. You will be appreciated and hopefully rewarded, just like what happened to me.”

For her Top Newbie award, Lucy chose a laptop over a travel voucher of equal value.

“It’s like an investment. I will be using it for a very long time,” she said.

Why HireSmart?

HireSmart’s success in placing outstanding virtual employees like Lucy stems from its comprehensive approach to recruitment, training, and ongoing support. HireSmart maintains a rigorous screening process, accepting only one percent of applicants. This selectivity, combined with their intensive 40-hour certification program, results in a 98% successful placement rate.

47 Tasks A Virtual Employee Can Do for Your Business

For U.S. businesses seeking reliable virtual talent, HireSmart offers several key advantages:

• Vetted, trained professionals who understand U.S. business culture
• Comprehensive support for both clients and virtual employees
• Regular quality monitoring and performance feedback
• All-inclusive pricing that covers employee benefits and support
• Legal compliance with both U.S. and Philippine regulations

The company also provides virtual employees with health and dental benefits, educational scholarships for their children, and ongoing professional development opportunities – all at no additional cost to clients.

For Lucy, these benefits represent more than just perks – they represent security and stability for her family.

“With HireSmart, I feel secure,” she said.

As HireSmart continues to grow, success stories like Lucy’s demonstrate the power of combining talented professionals with the right support system.

To learn more about bringing a dedicated virtual employee like Lucy to your team, click here to schedule a free consultation.