Managing maintenance across multiple properties is no small feat—especially when customer service issues, vendor coordination, and backlogged requests threaten to overwhelm the team. That’s where remote workers from HireSmart Virtual Employees made a powerful difference for Tony, the Maintenance Director at a busy property management agency. With a reliable team handling administrative tasks, communication, and scheduling, Tony’s department experienced a complete transformation.
"Maintenance was a huge problem when I got hired here, mostly customer service, communication, lack of finding the right vendors, all these kinds of things," said Tony. "We got one-star reviews all the time, and now we don't see any of those. We see all five-star reviews. It's a huge piece of our puzzle that we've finally been able to put everything together."
Tony currently works with eight virtual employees from HireSmart, five of whom—Kim, Hannah, Jennifer, Ava, and Erus—are dedicated to maintenance. The remaining three remote workers—Evangeline, Deren, and Christy—support other departments through vendor follow-up, invoice entering, making appointments, tenant communications, and other tasks.
All of Tony's Filipino virtual assistants have exceeded expectations in performance and attitude.
All of Tony's Filipino virtual assistants have exceeded expectations in performance and attitude.
"They're all very sweet, very nice, very caring," he said. "They care about what we think about them. They care about their work product. They are hardworking, smart, diligent. They want to do good for us all the time. And they do. I absolutely love those girls, and I think they're all amazing."
"[Kim] does so many things that leave me available to do other projects where I'm not so overwhelmed,” Tony said, “I don't worry about that stuff anymore. So that allows me not to be so stressed out."
Why This System Works
HireSmart doesn't just hire virtual employees—they build tailored staffing solutions for each client. Their rigorous process includes skills testing, multi-round interviews, and comprehensive training. Each business begins with a personalized needs assessment, followed by interviews with three vetted candidates. Once selected, the candidate must complete a 40-hour certification program before fully onboarding. Only about 1% of applicants are ultimately matched with clients.
This thorough process results in long-term success—for both the client and their virtual employees.
This thorough process results in long-term success—for both the client and their virtual employees.
"We've been doing this long enough where they almost know our personalities," Tony said. "So they can pick people they think are going to match with our personalities."
Big Value, Low Overhead
We provide training for our virtual sales assistants that goes beyond basic skills. Our training programs are customized to meet the specific needs of your industry and company. Our training programs are customized to meet the specific needs of your industry and company. They include advanced communication and negotiation techniques, as well as CRM and sales software proficiency to ensure seamless integration with your existing systems.
"You can't beat their dedication; you can't beat their focus; you can't beat the pay," said Tony. "A lot of people kind of look at us funny when we say we have overseas people, and they're like, 'Why don't you do it here?'"
For the cost of two in-office employees, Tony can employ eight dedicated, full-time remote workers.
And the impact on his team is equally meaningful. HireSmart provides its virtual staff with benefits such as health and dental insurance (at no cost to the client) and even educational scholarships for their children.
"Their lives have all changed," he said. "I've seen them grow and move into different places. I've seen them having kids. I've seen them building houses… I think it's providing them with an awesome opportunity to live in an area and a lifestyle that's really beneficial for them as well."
Turnover hasn’t been a concern either.
"Our folks are here; they're dedicated," he said. "They want to stay here… We pay them for holidays. We pay them for vacation. We give them bonuses, sick leave, all that. And other people don't do that."
"HireSmart's got it down," Tony said. "I think it was the best thing we ever did."
Interested in Hiring Remote Workers for Your Team?
If you're looking to improve efficiency, reduce costs, and build a dependable team, HireSmart can help. Click below to schedule a consultation and learn how we can help you hire virtual employees who make a real impact.
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