Maintenance is one of the most visible touchpoints in property and community management. But when requests pile up or communication stalls, it creates a domino effect of frustrated residents, delayed repairs, and stressed-out teams.
A full-time virtual maintenance coordinator from HireSmart helps eliminate those bottlenecks. Our remote professionals are trained to manage work orders, vendor communication, and maintenance admin with speed, accuracy, and professionalism—so you can keep everything running without missing a beat.
What a Virtual Maintenance Coordinator Handles
Maintenance doesn't stop and neither do we. Your outsourced maintenance coordinator becomes a critical part of your team, taking care of:
Work order intake and vendor coordination.
Resident and owner updates about service status.
Invoice tracking and approval follow-ups.
Scheduling access with residents and service providers.
Managing recurring maintenance and preventive service calendars.
Logging updates in platforms like AppFolio, Buildium, Vantaca, and others.
Overflow support during busy seasons or after-hours.
From the moment a request comes in to the final vendor follow-up, your coordinator keeps it all moving efficiently.
Organized, Trained, and Ready to Plug In
Every maintenance coordinator we place goes through our proprietary HireSmart certification process, where they’re trained on:
HOA and property maintenance workflows
Internal communication protocols
Software platforms, ticketing systems, and escalation processes
We match each virtual employee based on your team’s workflow, tools, and culture so you get a perfect fit who’s ready to hit the ground running.
Reduce Overhead Without Sacrificing Service
Most of our clients find that one virtual maintenance coordinator replaces 1.5 to 2 in-office hires, without the added expense.
There’s no need to budget for office space, computers, or benefits. We provide your coordinator with everything they need, including healthcare and PTO at no additional cost to you.
That means your in-office team gets to focus on inspections, vendor relations, and client satisfaction, while your virtual coordinator keeps the backend organized and moving forward.
Ready to Take the Pressure Off?
HireSmart virtual maintenance coordinators are more than just admin support—they’re a reliable, strategic asset built to grow with your team.
Schedule your consultation today and find out how remote maintenance coordination can improve your response times, simplify vendor follow-up, and take pressure off your staff.