In today’s world, good communication skills are necessary for the business owner and their staff – whether internal or virtual. Yet, good communication is an art that needs to be practiced and refined. In fact, if we really give attention to the people we talk to, it becomes clear that we can learn from each […]
Starting your own business is definitely a huge decision to make, but finding the right business path is even tougher as you have to prepare yourself in becoming a leader of your own. In this episode of the Championship Leadership podcast, Mark Lackey, co-founder of Hire Smart Virtual Employees, shares our journey and how we […]
What is customer service? The meaning of customer service to an organization can make or break the business. Before we start working on any marketing strategy, we need to be mindful of our service quality and what is the brand image you are trying to build. Sam Walton, a successful American businessman and entrepreneur, best […]
It’s quite unfortunate to see how great-performing employees can potentially decrease their level of work rate and overall productivity overtime which impacts the entire operation. Some of these repercussions are commonly drawn from various reasons that might affect the employees’ performance relating to personal issues, resulting to lack of motivation, or environmental influences which can […]
Listen to the podcast #37 of Fail Fast Podcast by Quin Amorim as Mark and I were invited to share some great advice and guidance on how to select an outstanding Virtual Employees as we answered most FAQ’s that I know you’ll be interested in. Click here to listen If you would like to know […]
When talking about HR best practices, you must consider, what are the best practices in Human Resources (HR) and why are they essential to the growth of a business? Human Resources is the part of an organization that takes care of the recruitment and onboarding of new employees or staff. They may also handle payroll […]
If it’s your first time hiring a virtual employee, you might be asking what tasks can you assign and furthermore, how to delegate tasks. Task delegation is necessary as it helps boost the productivity of your business. It also helps to make sure your staff is maximizing the use of their time and your time […]
When hiring help for a customer service job, you’d have to have a clear outline of your customer service job description. This includes the main job tasks and responsibilities, educational and minimum experience requirements, key competencies and systems requirements if the person you are going to hire will be working from home. It is important […]
There are different approaches when creating strategies that can help you and your virtual employee become more productive and efficient working as a team. The goal is to establish better results with consistency for the benefit of a successful and long-term work relationship. So here are a few tips on how to effectively strategize with […]
Why should we concern ourselves with employee retention? The cost for re-hiring is very high. It is much more cost-effective to keep your staff if possible. Employee retention is a strategy that supports employees/staff to keep them engaged and productive with the company for a longer period of time. We not only need to take […]