Have you considered hiring virtual employees but are afraid of how remote work might mesh with a Community Association Management (CAM) team? Daily communication with the board, community members, and staff is necessary for an effective association management team. Plus, there are many times when CAM managers need to visit the communities they manage – […]
Your job isn’t supposed to be a two-for-one deal, is it? You were hired to do X, but your work is increasingly an alphabet soup of responsibility. The job has one salary, but it feels like there should be a second paycheck for all the demands that prevent you from tackling job number one. Maybe […]
Anyone in my orbit understands that I am “Mrs. Planner.” My husband is “Mr. Planner.” That’s how we roll. It’s not really our surname, but well, it would fit. With all we have going on, we must map our days, weeks, and months ahead. We pick paths, and we move on them with purpose. That […]
In recent years, a popular term in pop psychology is the "Dunning-Kruger Effect," defined as "a cognitive bias in which people with limited competence in a particular domain overestimate their abilities." You've met people like this, right? The "know-it-all" who seems to know nothing at all. Ugh! When you realize you're standing next to this […]
When there’s a big mistake in business — or just about anything — the autopsy of the failure usually reveals this fatal flaw: a communication breakdown. The instructions were ambiguous, or someone misunderstood what was being asked, or someone was never told what needed to happen. “Well, you never said…” If this line is ever uttered, […]
One text can throw your work life into chaos: Tom has quit. He said it’s a mental health issue, and he’s not fulfilling a two-week notice. Tom left no notes on where he stood in communications with clients or with his billing duties. Your “to-do” list is already stacked, but now you must also do […]
Association management is a challenging task. With so many responsibilities, it can feel like a never-ending juggling act. But fear not because there's a powerful solution that can take your association management to new heights: virtual employees. We're going to dive into the world of virtual employees and show you how they can transform the […]
I look over my cool-weather attire every August. I sure love this coat, but I'm not so sure about this sweater now. Maybe I'll shed some items. Maybe I'll shop for a few more. August is a time when we assess our seasonal wardrobe. But we also consider how we're going to tackle our tasks. […]
We rely on devices, but they distract us, too. That's why I plan on paper. I'll tape flip chart-sized Post-it notes on the walls and talk strategy and tasks with my husband, who is also my business partner. It's a visual process that suits us well. Of course, much of that planning is transferred to […]
We had six arms and three legs beneath oversized alien heads with eyes that blinked from the sides. At least that’s how it felt when Mark and I introduced HireSmart to our industry cohorts over eight years ago. The idea of hiring remotely made people look at us like we were creatures from another planet. […]