Love is about presence. Think about it. When someone’s truly there for you, you feel valued, respected, cared for. The same holds true in business. 

Back in my corporate days, I watched executives tout their “open-door policies” while keeping their doors firmly shut. That disconnect between promise and delivery left a lasting impression. It showed me that availability isn’t just about being physically present. It’s about being genuinely accessible, responsive, and engaged. 

That’s why when Mark and I founded HireSmart Virtual Employees, we made “availability” one of our S.M.A.R.T.E.R. core values. It stands alongside Service, Mindfulness, Respect, Team spirit, Ethics & Integrity, and Relationships. These aren’t just words on a wall. They’re the principles that guide every interaction. 

Being available means: 

• Responding promptly when someone needs you
• Following through on commitments
• Showing up consistently
• Being present in the moment
• Making others feel heard and valued

But here’s the challenge every business owner faces: How do you maintain that level of availability when there are only 24 hours in a day? How do you show your customers you care when you’re juggling countless tasks? 

Core values: The Unseen Engine Driving Your Company’s Success 

Listen to how one of our clients solved this challenge: 

“Charlene runs an entire department as a VE. She is in charge of our applications and has a direct report. She has decreased our processing time by one full business day and is responsible for increasing our overall Google review presence.” 

That’s what love in action looks like: consistent, reliable service that makes customers feel valued. 

Here’s what makes our approach unique: 

1. Two-Minute Response Rule: All of our Virtual Employees must acknowledge client communications within two minutes. They might need more time to resolve the issue, but you and your customers know they are heard and valued.

2. Regular Updates: Our VEs provide progress reports every two hours. No one is left wondering about the status of their request.

3. Dedicated Focus: Your VE isn’t juggling in-person interruptions or office politics. They’re focused solely on serving you and your customers.

Here’s another success story: 

“Christy is amazing. She is the first person that our prospective new clients talk to before reaching an agent and our company growth has never been better. She prepares all the contracts related to new business and takes on a ton of marketing tasks.” 

HireSmart VE Shows’ It’s All About Respect’ 

This level of care and attention creates lasting relationships. Consider what another client shared: 

“Nesii always arrives to work with a smile on her face and ready to tackle any challenge or project. She has elevated our company through higher productivity, efficiency, and consistency. If Nesii doesn’t know how to help someone’s request to our company email, she will still respond by thanking them for their inquiry and letting them know she will get in touch with a member of our team and give them white-glove service.” 

That’s what availability looks like in practice — never leaving someone wondering, always acknowledging, always following through. 

Finding reliable support isn’t as simple as posting on an international job board.  Our agency brings value through: 

• Rigorous screening (accepting only 1% of applicants)
• 40 hours of pre-employment training
• Legal compliance through our Filipino agency partnership
• 98% successful placement rate
• Ongoing support and development

One of our clients captured the impact perfectly: 

“Aileen is a true gem. Her work ethic is stellar, she is so personable and a joy to talk to, she keeps me updated every day and sends me a report every evening. Whenever she has a question, she never hesitates to ask and is always willing to lend a hand. Our company is fortunate to have her.” 

A Tale of Better Staffing; How to Write It For Yourself 

When you show up consistently for your customers, they feel it. They know they’re valued. They know they matter. And that’s what builds lasting relationships and business success. 

Want to make your business more available to those you serve? Here’s how to start: 

1. Book: Click here to schedule a free consultation

2. Engage: tell us your top three time-consuming tasks and relax while we start a custom search to find the right candidates for you

3. Choose: interview three outstanding candidates we have carefully curated and select the person you like the best

4. Onboard: bring them on just like you would any employee, and confidently grow your best team

Love in business isn’t about grand gestures. It’s about being there, day after day, consistently showing up for those who count on you. 

Want to make your business more responsive, which leaves your customers feeling more valued? Click here to schedule a free consultation.