“Mind your Ps and Qs” is an old English expression meaning “mind your manners,” “be on your best behavior,” or “watch what you’re doing.”

But in business, you can drop the “Qs” and focus simply on “minding your Ps”: principles, processes, and people. As a business owner, do you have each of these in order?

Are your principles (core values) guiding your actions? Are your processes geared toward peak efficiency? And are your people appropriately suited for their roles and sufficiently motivated?

Business management is the process of overseeing these three Ps. And I love it! I’m an entrepreneurial addict of sorts. My husband and I have started and run several successful businesses over the years, many at the same time. We thrive on the world-building aspect of entrepreneurship with a constant focus on the three Ps.

Anne Lackey’s Company Offers a Unique Virtual Solution for Staffing Issues

Successful management of those three Ps will lead to two more Ps: pride and profits. You can be proud of an organization grounded in respect for others, efficient systems, and fulfilled staff. And those companies thrive fiscally over the long haul, earning a loyal client or customer base.

At HireSmart Virtual Employees, we’ve smashed past our growth goals in recent years because we’ve put clients first and helped them find their best “three-P” formula for success. When our clients succeed, we do, too. We’ve had fantastic feedback from our business partners in recent years, who rave about how outstanding their virtual employees are and what they’ve meant to their operations.

“Abby has learned all of our client brands and makes absolutely amazing graphics for them,” said one client about her HireSmart virtual employee. “She has mastered multi-tasking and learned how to triple check her work for errors. I can walk away and know that our clients are in excellent hands with Abby at the helm. She even keeps the rest of our team in line making sure they get their jobs done on time and up to standards!”

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We’re flooded with comments like this from our partners because we’ve done the upfront work on our processes, ensuring we find outstanding employees specifically suited to our clients’ needs.

I’m very focused this month on “processes,” so let me tell you a bit about ours.

We’ve developed a comprehensive process to help our clients select and hire the best virtual employees. Our proven system takes the guesswork out of hiring, providing a recruiting and certification process so effective that we guarantee it. We have a 98.39 percent successful placement rate, the best in the business.

Here are three key points to know about our process:

• Initial Training and Job Outlining: We start with a new client orientation to ensure you’re prepared for this new hiring approach. We help you identify your top 3 tasks to delegate to a VE, develop a hiring profile, and provide sample interview questions. We even offer a customizable policy/procedure manual template and onboarding documents to set you up for success.

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• Candidate Recruitment and Screening: Our rigorous screening process includes testing candidates’ skills, providing DISC profiles, conducting criminal background checks, and confirming internet speed and technology. We personally curate the top 3 candidates for each client.
• Training and Certification: We provide a training map and key performance indicators and put candidates through 40 hours of training and certification. Through this extensive time together, we can evaluate them and their performance fully. There is about a 9.9% failure rate in this class, meaning you can feel confident that they can handle rigorous work and are ready to tackle your duties. This piece of the program weeds out non-communicators and performers, similar to a 1-week on-the-job working interview. This provides our clients peace of mind and a quicker ROI.

That certification program makes a difference to our clients.

“Oh boy, I can tell you what,” said Philessia, a client who oversees 17 HireSmart virtual employees at her large company. “We have worked with several companies that provide virtual assistants, and HireSmart hands down is the best. And I really would like to credit my virtual employees’ success directly to HireSmart going in and giving that one week of training on the front side prepping them and preparing them for what this world looks like on our side.”

This process has helped hundreds of clients grow their staff and become more profitable through virtual employees. We’ve taken the time to perfect our approach, scrutinizing each success and failure to develop a science of effective virtual hiring.

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By focusing on our three Ps — principles of excellent service, proven processes, and finding the right people — we’ve created a system that consistently delivers results for our clients. And we’re continually refining and improving our approach to stay ahead of the curve in the evolving world of virtual employment.

Click here to schedule a free consultation at your convenience.

We’d love to chat and show you how our three Ps can increase your company’s pride and profits.