January 2, 2024Few things bother me as much as a lousy incentive structure. I can't stand seeing people rewarded for bad behavior…
December 28, 2023People always talk about weight loss resolutions after New Year's, but I'm more interested in hearing about other goals…- December 26, 2023Employee onboarding is like inviting a new person you recently met to a dinner party at your house. And…
- December 22, 2023I always enjoy experiencing an interaction with another business' customer service team. Whether it is a pleasant or unpleasant experience,…
December 14, 2023Can Your Mistakes Be the Catalyst for Strengthening Your Team?? OK, here's one of those easier-said-than-done things: treat your failures as…- December 8, 2023Ready for Fun? Here’s How to Prepare Your Business I always need a vision of the trip ahead — the getaway…
- October 17, 2023Do you know about “Let’s Make a Deal,” with its famous, three-door, “Monty Hall Problem” — named after the game…
- September 5, 2023One text can throw your work life into chaos: Tom has quit. He said it’s a mental health issue, and…
- August 22, 2023We rely on devices, but they distract us, too. That's why I plan on paper. I'll tape flip chart-sized Post-it…
- August 15, 2023We had six arms and three legs beneath oversized alien heads with eyes that blinked from the sides. At least…
